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Bronze: business hours
Unlimited telephone and email support during business hours (Monday to Friday. 9AM to 5PM). Excludes UK Bank holidays and Xmas period E.G. 24th December through January 3rd.
Unlimited telephone and email support during business hours (Monday to Friday. 9AM to 5PM). Excludes UK Bank holidays and Xmas period E.G. 24th December through January 3rd.
Bronze: upgrades
Download the latest FUSION upgrades from the Meyertech website. Receive the latest versions of FUSION applications on CD.
Download the latest FUSION upgrades from the Meyertech website. Receive the latest versions of FUSION applications on CD.
Silver: broadband support
Meyertech Services will, subject to security checks, connect via Broadband to remotely diagnose and instigate restoration of your FUSION system to full working order. This support is available during business hours (Monday to Friday. 9AM to 5PM). Excludes UK Bank holidays and Xmas period E.G. 24th December through January 3rd. Meyertech will also install the latest FUSION upgrades and new FUSION versions for you.
Meyertech Services will, subject to security checks, connect via Broadband to remotely diagnose and instigate restoration of your FUSION system to full working order. This support is available during business hours (Monday to Friday. 9AM to 5PM). Excludes UK Bank holidays and Xmas period E.G. 24th December through January 3rd. Meyertech will also install the latest FUSION upgrades and new FUSION versions for you.
Silver: broadband maintenance
One planned Broadband diagnostic & performance check per annum of your FUSION system. Meyertech Services will produce and forward a system audit report.
One planned Broadband diagnostic & performance check per annum of your FUSION system. Meyertech Services will produce and forward a system audit report.
Gold: on-site technical
If you require our assistance on-site, Meyertech Services will attend your installation within 48-hours* (from next business day, Monday to Friday. Excludes UK Bank holidays and Xmas period E.G. 24th December through January 3rd) at a 50% discount off our standard on-site technical support day rate.
* 48-hours applies to the UK mainland only. For non-UK mainland sites Meyertech Support will advise their earliest site attendance date.
If you require our assistance on-site, Meyertech Services will attend your installation within 48-hours* (from next business day, Monday to Friday. Excludes UK Bank holidays and Xmas period E.G. 24th December through January 3rd) at a 50% discount off our standard on-site technical support day rate.
* 48-hours applies to the UK mainland only. For non-UK mainland sites Meyertech Support will advise their earliest site attendance date.
Gold: on-site planned
Meyertech Services will carry-out a planned maintenance visit every 12-months. During the visit comprehensive checks will made on the status and performance of your FUSION system. On completion Meyertech Services will produce and forward a system audit report for your records. Any FUSION software upgrades will also be installed during the visit.
Meyertech Services will carry-out a planned maintenance visit every 12-months. During the visit comprehensive checks will made on the status and performance of your FUSION system. On completion Meyertech Services will produce and forward a system audit report for your records. Any FUSION software upgrades will also be installed during the visit.
Gold: OS upgrades
Should any of your FUSION upgrades require you to upgrade your operating system to the latest version of Windows, Meyertech Services will provide, install and configure it, along with any hardware upgrades which maybe required to support it E.G. memory.
Should any of your FUSION upgrades require you to upgrade your operating system to the latest version of Windows, Meyertech Services will provide, install and configure it, along with any hardware upgrades which maybe required to support it E.G. memory.
Platinum: workstation warranty
Unlimited number of repairs or a brand new replacement. If any of your FUSION hardware malfunctions Meyertech Services will repair it, or, if it cannot be repaired economically we will replace it with new hardware in accordance with Meyertech Conditions of Sale of Goods and Services.
Unlimited number of repairs or a brand new replacement. If any of your FUSION hardware malfunctions Meyertech Services will repair it, or, if it cannot be repaired economically we will replace it with new hardware in accordance with Meyertech Conditions of Sale of Goods and Services.
Platinum:
advance replacement
If any of your FUSION hardware malfunctions Meyertech Services will provide you with advance replacement hardware whilst yours is being repaired or replaced ensuring your FUSION system is fully operational again in the shortest possible time.
If any of your FUSION hardware malfunctions Meyertech Services will provide you with advance replacement hardware whilst yours is being repaired or replaced ensuring your FUSION system is fully operational again in the shortest possible time.
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Fusion: Support
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Support Is Available In 4 Levels We offer an extensive choice of support to the end user through our
Fusion Support Plans. |
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